Client Rights & Responsibilities Statement
Walnut Cove Veterinary Hospital
At Walnut Cove Veterinary Hospital, we believe that exceptional veterinary care is built on trust, communication, and mutual respect. This statement outlines what our clients can expect from us—and what we ask in return—to ensure the best possible experience for both pets and their people.
Client Rights
Clients have the right to:
• Compassionate, high‑quality veterinary care delivered with professionalism and respect.
• Clear communication regarding their pet’s diagnosis, treatment options, prognosis, and associated costs.
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Informed decision‑making, including the ability to ask questions and receive understandable explanations.
• Access to their pet’s medical records upon request.
• Confidential handling of personal and medical information in accordance with privacy standards.
• Decline or consent to treatment, understanding the potential risks and outcomes.
• A safe, respectful environment free from discrimination, harassment, or intimidation.
Client Responsibilities
To support the best care for their pets, clients are responsible for:
• Providing accurate and complete information about their pet’s health, behavior, medications, and history.
• Following agreed‑upon treatment plans, medication instructions, and home‑care recommendations.
• Asking for clarification when information is unclear or additional guidance is needed.
• Treating all staff members with courtesy and respect, recognizing that we are partners in their pet’s care.
• Ensuring timely payment for services rendered and discussing financial concerns proactively.
• Arriving on time for scheduled appointments or notifying the clinic promptly if plans change.
• Maintaining control of their pets on the premises to ensure safety for all clients, staff, and animals.
Walnut Cove Veterinary Hospital
1020 Alamo Drive, Walnut Cove, NC. 27052
336-591-7699
www.WCVHWeCare@outlook.com